Troubleshooting guide
How to fix the problem
iRobot explains that a one-time Error 15 may signal an internal event that has already cleared itself. If the robot continues to work normally, urgent repairs are not necessary. Another situation is that the error repeats itself in every job and prevents cleaning.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Evaluation of a one-off event
Do not remove a running system without reason.
Steps to follow
- Note whether the error occurred after a battery change, power-on, or just one task.
- Read the official explanation of Error 15 when checking the model.
- If the bot starts and completes another job normally, watch to see if the message repeats.
- Don't change your map or delete your account just because of this one-time event.
Repeated error checking
Act only when the disturbance actually interferes with work.
Steps to follow
- Check if the error occurs in each task and at what stage it stops the robot.
- Perform a normal reboot according to the instructions for the exact model; button hold times vary between series.
- If the official explanation for your model suggests restoring the previous map, save its information first and only then follow the instruction.
- If the error persists, submit the model, times and cleaning history to support, and leave the deeper disassembly to service.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If Error 15 persists after the model reboots normally, contact iRobot Support. Don't do a factory reset or battery life just because of a one time message.
Request a repair