Troubleshooting guide
How to fix the problem
Wi-Fi frequencies supported by the model, account and correct pairing sequence are important for connection. Many models use 2.4 GHz, but don't take this as a universal rule for all robots. There is no need to reset the router to its factory settings first.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Network and password verification
Choose a home network supported by the model.
Steps to follow
- Please check the manual for the supported frequency, security mode and app required for pairing.
- Connect your phone to an appropriate home network near the robot and the base.
- Check the password, keyboard language and whether the network requires you to log in via a web page.
- Give the app specific Bluetooth or local network permissions for pairing based on your phone's system.
Rebinding by pattern
Resetting Wi-Fi settings is not the same as erasing all data.
Steps to follow
- Enter the Wi-Fi only pairing mode by pressing the appropriate key combination according to the instructions.
- Select the exact model in the app and follow the provided robot ad hoc network or Bluetooth sequence.
- During the test, keep the phone close and do not disconnect it from the network required by the wizard.
- If it fails, record the error step. Don't accidentally change your account or device region in an attempt to bypass an incompatible pattern.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If the robot connects to another compatible network that you control, check your home router configuration. Coordinate the organization's network restrictions with the administrator; do not leave network protection disabled.
Request a repair