Troubleshooting guide
How to fix the problem
Win+R > winver; the version and build number are displayed.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Team winver
Win+R > winver shows Windows version and build number.
Steps to follow
- Press Windows and R.
- Type winver and press Enter.
- In the window that opens, write down the version and build number; if you are sending a photo due to a malfunction, please do not show unnecessary personal data.
System About section
If running the command is inconvenient, go to Settings > System > About to view the Windows specifications.
Steps to follow
- Press the Windows logo key and I together on your keyboard to open Settings.
- Select "System".
- Select "About".
- In the Windows specifications, write down the edition, version and OS build.
- You can see the processor and RAM in the device specifications; do not make the device identifier public.
If the problem persists
If winver doesn't open, go to Settings > System > About to view the Windows specifications. Write down the edition, version and build number of the OS, not just the name Windows 10 or 11.
Request a repair