Troubleshooting guide
How to fix the problem
Ctrl+Shift+Esc > Performance > GPU or Win+R > dxdiag > Display.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Task manager
Performance > GPU View the name of the graphics device if the driver provides one.
Steps to follow
- Press Ctrl, Shift and Esc together to open the Task Manager.
- If you only see a short list of apps, click More info if available.
- Select Performance.
- On the left, select CPU, Memory, Disk or GPU according to the information you want.
- Check the readings for a few minutes; The name of the GPU is displayed in the selected graphics device section.
Device Manager
Display adapters view all GPUs; In the case of Basic Display Adapter, the appropriate driver is required.
Steps to follow
- Right-click Start and select Device Manager.
- Click the arrow next to Display adapters.
- Make a note of the GPU names displayed; if there are two, the computer can have integrated and discrete graphics. If only Basic Display Adapter, you need the correct driver.
DirectX diagnostics
Win+R > dxdiag check the Display section for additional graphics information.
Steps to follow
- Press Windows and R, type dxdiag and Enter.
- Wait for the diagnostics window to open and select "Display" or "Graphics" card.
- View device name and driver; if there are multiple graphics cards, there may be multiple cards.
If the problem persists
In Device Manager, expand Display Adapters. If only Microsoft Basic Display Adapter is visible, install the appropriate driver for your model; a laptop can have both an integrated and a discrete GPU.
Request a repair