Troubleshooting guide
How to fix the problem
Win+I > System > About shows CPU and RAM; Win+R > msinfo32 - more detailed information; Task Manager > Performance - CPU, GPU, Disks.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Basic system information
Settings > System > About view CPU, RAM and Windows edition.
Steps to follow
- Press the Windows logo key and I together on your keyboard to open Settings.
- Select "System".
- Select "About".
- In the Windows specifications, write down the edition, version and OS build.
- You can see the processor and RAM in the device specifications; do not make the device identifier public.
Detailed report
Use Win+R > msinfo32 for detailed model, BIOS and device information.
Steps to follow
- Press Windows and R, type msinfo32 and Enter.
- In the System Information window, select System Summary.
- Write down the model or version of BIOS you need. Do not make the entire report public - it may contain more private data.
Performance indicators
Task Manager Performance shows the components and their current load.
Steps to follow
- Press Ctrl, Shift and Esc together to open the Task Manager.
- If you only see a short list of apps, click More info if available.
- Select Performance.
- On the left, select CPU, Memory, Disk or GPU according to the information you want.
- Check the readings for a few minutes; The name of the GPU is displayed in the selected graphics device section.
If the problem persists
For more details, open the command msinfo32. If an incorrect or blank value is displayed, compare with the manufacturer's information by model; do not make the full system report public.
Request a repair