Troubleshooting guide
How to fix the problem
WHEA_UNCORRECTABLE_ERROR means an uncorrectable hardware error was reported; additional data is needed to determine the exact part. Check temperatures and cancel pre-failure odd CPU/RAM frequencies or voltages. Do not change all the settings of BIOS blindly, because the disk and encryption settings may change. If the error reoccurs, diagnostics based on the WHEA records and the error plot are required.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Canceling acceleration
Bring back pre-failure weird CPU/RAM frequencies or voltages without blindly replacing the entire BIOS.
Steps to follow
- Use this method only if you have previously changed the settings of the processor, video card or RAM acceleration yourself.
- Open the same manufacturer program or BIOS menu where you made the change; take a picture of the current value.
- Return only your modified frequency, voltage or XMP/EXPO profile to the previous standard mode. Do not select BIOS full reset.
- Save and compare performance without acceleration. If you do not know the settings, leave this change to the master; have BitLocker key before BIOS steps.
Temperature and power diagnostics
If the error remains, evaluate cooling and power according to the load.
Steps to follow
- Save important files if your computer or drive is stable. If it makes unusual noises, smells like burning or the battery is swollen, stop testing.
- Write down the exact pattern of when the problem started and what action it took to reoccur. Take a picture of the visible error or deformation without opening the case.
- Submit a repair request with this information.
Analysis of the WHEA liner
For a recurring error, set the exact part with additional entries, not just the STOP code.
Steps to follow
- Save important files if your computer or drive is stable. If it makes unusual noises, smells like burning or the battery is swollen, stop testing.
- Write down the exact pattern of when the problem started and what action it took to reoccur. Take a picture of the visible error or deformation without opening the case.
- Submit a repair request with this information.
If the problem persists
First, undo only known changes to frequencies or voltages, not all BIOS settings. If the error recurs in standard modes, hardware diagnostics with WHEA records are required.
Request a repair