0x00000124

Possible solutions

Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.

1. Undoing acceleration changes

   Please return known non-standard frequencies or voltages for this WHEA code.

   Steps to follow

   1. Use this method only if you have previously changed the settings of the processor, video card or RAM acceleration yourself.
   2. Open the same manufacturer program or BIOS menu where you made the change; take a picture of the current value.
   3. Return only your modified frequency, voltage or XMP/EXPO profile to the previous standard mode. Do not select BIOS full reset.
   4. Save and compare performance without acceleration. If you do not know the settings, leave this change to the master; have BitLocker key before BIOS steps.

2. Hardware diagnostics

   If the error persists, check the WHEA records for temperature, power, and components; code alone does not define a part.

   Steps to follow

   1. Save important files if your computer or drive is stable. If it makes unusual noises, smells like burning or the battery is swollen, stop testing.
   2. Write down the exact pattern of when the problem started and what action it took to reoccur. Take a picture of the visible error or deformation without opening the case.
   3. Submit a repair request with this information.