Troubleshooting guide
How to fix the problem
Instability on some Intel 13th and 14th generation desktop Core processors can manifest as game crashes, shader compilation errors, or a misleading display memory message. This does not apply to every computer of these generations, so you need to check the model and other reasons.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Exact model and settings
Check if the case falls within the range described by the manufacturer.
Steps to follow
- Press Windows + R, type msinfo32 and write down the CPU, motherboard and BIOS versions.
- Check Intel's official explanation of Vmin Shift for details for your desktop processor; generation number alone is not enough.
- Save important data and error text. If acceleration or manual voltage change is used, record its parameters.
- Select the Intel Default Settings for the processor according to the board manual without changing the storage mode or other unrelated settings.
Official BIOS and Warranty Check
Continue to test the system without additional acceleration.
Steps to follow
- Check the board or computer manufacturer's page for the latest recommended BIOS with Intel microcode patches.
- Please save BitLocker key and ensure stable power supply before update. If the system is too unstable, entrust the update to the service.
- After the update, repeat the same error-causing step with standard CPU and RAM settings.
- If the error persists, test the RAM, GPU, and power together and report the test results to the dealer or manufacturer for a possible warranty replacement.
If the problem persists
If supported processor errors persist with the latest manufacturer recommended BIOS and Intel default settings, please contact warranty diagnostics. Firmware can reduce the risk of further instability, but does not promise to fix an already damaged processor software.
Request a repair