Troubleshooting guide
How to fix the problem
In the s9 cleaning rollers, hair can collect under the end caps and stress the gear. The correct position of the two different rollers is also important. Check maintenance first, not increase power.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Cleaning the rollers and ends
Use the official schematic for s9.
Steps to follow
- Turn off the robot and open the cleaning assembly latch according to the s9 instruction.
- Remove both rollers, keeping their location and end orientation information.
- Remove hair and debris from the user-removable end pieces and cavity.
- Install according to the model markings and close the latch properly.
Part and surface inspection
Compare without a long hair carpet.
Steps to follow
- Inspect the rubber for cracks or changes due to improper chemistry.
- If the parts are strange, check the full s9 compatibility codes.
- Run a short pump on a loose hard floor and record the error and sound.
- If the jam recurs, stop work and refer the assembly for inspection without attempting to work with the cover open.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If properly installed clean original type rollers still jam, cleaning unit diagnostics is required. Do not use peeled or torn rubber; Don't replace s9 parts with i or j series parts just for looks.
Request a repairBefore you begin: Before maintenance, stop and switch off the robot and unplug the dock. Do not touch moving parts during operation. If liquid reaches electrical components or the battery is damaged, do not power the device on again until it has been inspected.