Troubleshooting guide
How to fix the problem
A missed room can be unselected in a quest, blocked by a zone, or inaccessible through a threshold. First, check if the robot is trying to enter. More suction power does not fix an impassable passage.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Task and Boundary Check
Check more than just the general housing plan.
Steps to follow
- Open a specific task in the app and see if the room is really selected.
- Check the prohibited, do not wash and virtual wall areas at the door.
- Open the door and remove the obstacles on the floor; check the height of the threshold and the edge of the carpet.
- Run the quest for that room only and watch the approach.
Map vs Mode Comparison
Washing and vacuuming restrictions may vary.
Steps to follow
- If the room is carpeted, compare only the vacuuming and washing task, keeping the carpet away from moisture.
- Check that the room is not part of a previous incorrect split.
- If the model allows, update the map with an open passage or restore a good version.
- Recheck by launching from the base and not lifting the robot during operation.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If the room on the map is incorrect, fix the mapping. If the robot does not physically pass the threshold, a secure access solution is required. If everything is free, please provide the cleanup trajectory and error to support.
Request a repairManufacturer information and instructions
User experiences
Reddit – related user discussion ↗
Community discussions describe user experiences, not a confirmed diagnosis for every device. Choose the steps that match your exact model and its instructions.