Troubleshooting guide
How to fix the problem
Dividing the rooms is a matter of editing the map if the walls and passages are basically correct. Check if the map is already saved and the model supports room partitioning. Some bots only show a job history plan.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Connecting and dividing rooms
Menu names depend on the app.
Steps to follow
- In map management, select the correct saved floor and open room editing.
- If one room is divided incorrectly, connect only parts of it, then try a new boundary.
- Place the border according to the actual passage between the walls and confirm the change.
- Give clear names and run a single room test.
Fix for incomplete map
A closed door can create a false boundary.
Steps to follow
- Check that the door was open during mapping and the robot could pass through.
- If additional map exploration is supported, launch it with prepared passages.
- If the geometry of the walls itself is distorted, first restore the correct map, instead of splitting the wrong one.
- Check the schedules after the changes, as they may still use the previous room selections.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If the partition tool is not available, check the features and software support of the specific model. Unsupported features will not appear with a factory reset alone.
Request a repairManufacturer information and instructions
User experiences
Reddit – related user discussion ↗
Community discussions describe user experiences, not a confirmed diagnosis for every device. Choose the steps that match your exact model and its instructions.