Troubleshooting guide
How to fix the problem
A bot that won't leave may be waiting to charge, have locked buttons, or be mechanically stuck. Before lifting the robot, check the application message and the requirements of the selected job.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Work permit and mode verification
A robot may not lack power, but the conditions for the right task.
Steps to follow
- Read the error and check the battery level, child lock and paused task in the app.
- If washing is selected, check whether the tanks and cloths required for that model are installed.
- Try a short pump-only task if the model supports it; this way you will isolate the obstacle of the preparation of the wash.
- If the robot is waiting to charge, let it reach the start level specified in the manual and repeat.
Inspection of ramps and wheels
Do not touch moving parts while the robot is working.
Steps to follow
- Stop the task and turn off the robot before looking below.
- Remove hair and objects from the wheels without damaging the gears.
- Check that the ramp, pallet and transport guards comply with the assembly instructions.
- Run the short task again on a dry surface. If the robot still can't leave, record the test for service.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If the wheels rotate but the robot does not descend from a properly installed ramp, check the wheel grip and base assembly. If a mechanical jam is heard, stop testing.
Request a repairBefore you begin: Before maintenance, stop and switch off the robot and unplug the dock. Do not touch moving parts during operation. If liquid reaches electrical components or the battery is damaged, do not power the device on again until it has been inspected.