Troubleshooting guide
How to fix the problem
A sudden shutdown with the battery remaining displayed may indicate a weak battery, contacts, or other power problem. This is not just the end of a long task. First, safely restore the charge and write down the conditions for the recurrence.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Charge and temperature check
Check if the bot actually boots.
Steps to follow
- If the robot is hot or shows signs of battery deformation, do not charge it and call for repair.
- If the exterior is normal, place it correctly on the tested power station and let it charge.
- Make a note if the charging is not interrupted and if the percentage does not jump after recharging.
- Test one short task at normal power without leaving a long test unattended.
Capture of fault conditions
This helps isolate the battery from mechanical overload.
Steps to follow
- Clean the accessible brushes and wheels for the robot after turning off the device.
- Note whether the blackout occurs when entering carpet, high power, or even on a flat floor.
- Save app errors, last percentage and running time.
- If it happens again, stop the tests and send the robot and the charging data to the service; no deeper discharge tests are required.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If the shutdown occurs repeatedly, battery voltage and power diagnostics are required. Do not open the battery case or try to "revive" it with a non-original charger. A sudden blackout alone does not prove that the battery is at fault.
Request a repairBefore you begin: Before maintenance, stop and switch off the robot and unplug the dock. Do not touch moving parts during operation. If liquid reaches electrical components or the battery is damaged, do not power the device on again until it has been inspected.
Manufacturer information and instructions
User experiences
Reddit – related user discussion ↗
Community discussions describe user experiences, not a confirmed diagnosis for every device. Choose the steps that match your exact model and its instructions.