Troubleshooting guide
How to fix the problem
Read the exact error text in Chrome's downloads list. Do not run or bypass protection of a dangerous or untrusted file; request a secure copy from the official supplier. If a network, permissions, or location error is reported, check your connection, save folder, and free space. These situations are not the same as blocking the threat.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Fixing a network and storage error
If connection, location, or permissions are reported, check for this specific reason.
Steps to follow
- Open Downloads in the Chrome menu and read the exact text of the error.
- If Disk full, check the location in Storage; if Insufficient permissions, choose your Downloads or Documents folder.
- If it's a network error, check the connection by opening a known website and try the official source again.
- Blocking a dangerous file is another case - don't bypass it for location checks.
Changing a dangerous download
If a file is blocked as dangerous or unsafe, request an official safe copy, do not bypass Safe Browsing.
Steps to follow
- Check the download list to see if the file is labeled with a dangerous, suspicious, or unsafe link.
- Don't run it, don't press Keep/download despite the warning, and don't turn off Safe Browsing.
- Ask the official supplier for a secure copy or clarification on the exact message. Don't trust a random copy of another website.
If the problem persists
Write down the exact blocking message: a dangerous file, an insecure connection or a network error are different situations. Ask the supplier for a secure official copy; do not turn off Safe Browsing for an unknown file.
Request a repair