Files disappeared after OneDrive sync

Possible solutions

Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.

1. The correct OneDrive account

   Check which account and online storage the files are in.

   Steps to follow

   1. Open the OneDrive icon or app and view the account you're using.
   2. On the official OneDrive website, sign in to the same account and search for the file by name.
   3. If you find it on your other account, download a copy first; Do not disconnect your current account without checking your local data.

2. Trash and copies of other devices

   Check the OneDrive online recycle bin and any remaining copies.

   Steps to follow

   1. Open the Recycle bin in your OneDrive online account.
   2. Select the required file and Restore if provided.
   3. Check its contents and any remaining copies on your other devices. Don't overwrite the only newer version without evaluating the differences.

3. Online file downloads only

   If you're recording Online only, please download important files before unlinking your account; do not delete the folder.

   Steps to follow

   1. In File Explorer, check for a cloud symbol next to the OneDrive file.
   2. With the internet working, right-click to keep a local copy, such as "Always keep on this device" if offered.
   3. Wait for the download to finish and open the file; copy important documents to a separate medium.
   4. Only after verification, decide on unlinking the account. Just deleting the sync folder can delete the cloud content as well.