Troubleshooting guide
How to fix the problem
Check Trash first, then Time Machine or the cloud you are using. Write to disk as little as possible if the file has been permanently deleted.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Trash or cloud trash
First, check your local and cloud recycle bin.
Steps to follow
- Open Trash from the Dock and find your deleted file.
- Right select Put Back if offered or move to your folder.
- If the file was in the cloud, check the online trash of that official service by logging in with the correct account. Check the opened copy.
A copy of Time Machine
If the file was backed up, restore the previous version.
Steps to follow
- Connect the Time Machine backup drive you are using or an accessible network location.
- In the Finder, open the folder where the file was located, and open View Copies from the Time Machine menu.
- Select the date when the file was still available and Restore. If the current file is also needed, save it before restoring.
- Open the restored document and check it.
Reproduction assessment without a copy
If there is no copy, reduce disk usage and evaluate recovery; SSD TRIM or encryption can limit it.
Steps to follow
- Save important files if your computer or drive is stable. If it makes unusual noises, smells like burning or the battery is swollen, stop testing.
- Write down the exact pattern of when the problem started and what action it took to reoccur. Take a picture of the visible error or deformation without opening the case.
- Submit a repair request with this information.
If the problem persists
If a copy is not available and the file is critical, reduce usage and request a recovery estimate. SSD TRIM and encryption may limit recovery; do not burn the recovery program to the same disc.
Request a repair