Troubleshooting guide
How to fix the problem
MopExtend unfolds the mop according to working conditions and model settings. Constantly visible normal rotation of the cloths does not mean that the edge mode is on. First, check your chosen floor wash.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Edge wash setting
The name of the menu may differ depending on the version of the app.
Steps to follow
- Find a supported MopExtend or edge wash feature in the X40 Ultra settings and read its terms and conditions.
- Choose a small hard floor area next to a clear wall and a real wash mode.
- Check that both cloths are installed and ready, and that there are no wires or unstable objects against the wall.
- Observe one pass along the edge and record whether the lever moves at least part of it.
Fabric and external barrier inspection
Touch the moving bracket only when it is turned off.
Steps to follow
- Turn off the robot and check that the fabric is not bent or wrapped around the connector.
- Remove visible debris from user-accessible areas without pushing the lever to extreme positions.
- Check for official software updates and reboot normally.
- If the feature never works in a proper test, take a video and submit it to service separately from the simple fabric moisture issue.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If the lever remains stuck, moves crooked or makes a clicking sound, do not test again and have the mechanism checked. Not every corner or narrow gap can be reached by the robot even when operating properly.
Request a repairBefore you begin: Before maintenance, stop and switch off the robot and unplug the dock. Do not touch moving parts during operation. If liquid reaches electrical components or the battery is damaged, do not power the device on again until it has been inspected.