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Robot vacuums

Dreame L20 Ultra does not reattach the mop holders left in the dock

Topic #487 · Updated · Pataisoma.lt

Troubleshooting guide

How to fix the problem

The L20 Ultra can leave the cloth holders in the base depending on the selected task. This is different from the cloth falling on the floor. If the robot is to start washing, check the task mode and the position of both holders on the base.

Possible solutions

Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.

  1. Checking the position of the job and the brackets

    Only the vacuuming task may not pick up cloths on purpose.

    Steps to follow

    1. Check in the app that the task is scheduled for washing, not just vacuuming with cloths left.
    2. Stop the robot and check that both mounts are in the correct positions on the base according to diagram L20.
    3. Check that the fabrics are not folded and obstructing the center attachment point.
    4. Run a small wash job and observe one auto-pickup attempt from a safe distance.

  2. Inspection of connectors and accessories

    Select only suitable L20 mounts.

    Steps to follow

    1. After turning off the robot and disconnecting the base, inspect the accessible connections of the holders, remove visible hair.
    2. If the mounts are changed, check their codes against the exact version of the L20 Ultra.
    3. If the manual allows manual application, only follow its sequence and do not force the mechanism to rotate.
    4. If it snaps by hand and not automatically, report this difference to service along with the test image.

Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.

If the problem persists

If auto pick-up still fails with the original mounts properly positioned, the mounting or positioning mechanism needs to be checked. Do not glue the brackets or try to forcefully move the base automation.

Request a repair

Manufacturer information and instructions

Dreame - instructions for this theme ↗

User experiences

Reddit – related user discussion ↗

Community discussions describe user experiences, not a confirmed diagnosis for every device. Choose the steps that match your exact model and its instructions.

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