Troubleshooting guide
How to fix the problem
The D9 uses laser navigation, so a covered or stuck top can hamper performance. Please check the error code against the exact variant of D9 as D9, D9 Pro and other models may differ.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Free navigation check
Do not cover the top unit during the test.
Steps to follow
- Turn off the robot and remove any objects, film or improper protective accessory left on it.
- Clean the outer laser window with a dry soft cloth according to the manual.
- Check that the upper part is not pressed by the furniture and that the robot is not hanging under the sofa.
- Build in a spare room and run one short job.
Error and model refinement
The explanation of the foreign manufacturer's code may not be appropriate.
Steps to follow
- Write down the full message and the exact D9 model code from the documents or sticker.
- Perform a normal reboot in the instructions without deleting the map.
- Check if the error occurs immediately or only on a specific piece of furniture.
- If at once and in different places, provide the record and the code to the service. Deleting the map will not fix a broken scanner.
Features, menus and error codes depend on the exact robot and dock model and software version. Instructions for another series may not apply.
If the problem persists
If the navigation unit does not work after external cleaning and a normal reboot, it needs diagnostics. Do not disassemble the tower, do not spray oil or try to start the motor with an external battery.
Request a repairBefore you begin: Before maintenance, stop and switch off the robot and unplug the dock. Do not touch moving parts during operation. If liquid reaches electrical components or the battery is damaged, do not power the device on again until it has been inspected.