When might remote assistance be appropriate?
You can work remotely only with a working computer to which you can securely connect. Physical components, cooling, or a computer that won't turn on at all cannot be fixed this way.
- The computer turns on and starts Windows.
- A stable internet connection is working.
- There are problems with Windows settings or system performance.
- Software errors are displayed.
- The computer is running slowly and the problem can be started to be checked programmatically.
- It is necessary to evaluate whether a physical diagnosis of the computer is necessary.
- There are no signs of needing to disassemble or clean the device.
How to prepare for an AnyDesk session?
Please contact Pataisoma to arrange a time before connecting. Only transfer access data during the agreed session and only to the person with whom you have agreed for assistance.
- Download AnyDesk from the official website.
- Check if your internet connection is working.
- Briefly describe the problem.
- Make a note of the error messages you see.
- Close unnecessary personal documents.
- Please provide the access code only during the agreed session.
- Stay available by phone during the session.
- When in doubt, do not grant remote access.
Price
Remote computer repair via AnyDesk costs from €20. If it turns out that additional work is needed, we discuss it and the price before the repair.