There is a smell of burning or melting plastic near the charging port

Possible solutions

Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.

1. Safe power off

   Protect people and prevent the fault from spreading.

   Steps to follow

   1. Stop using your computer. If it is safe to do so, disconnect the power supply to the charger from the outlet or safety switch.
   2. Do not touch hot or heated metal and do not use water on electrical equipment.
   3. When it is safe and the equipment has cooled, disconnect the accessories without tearing the damaged connector.
   4. Do not charge or apply pressure to the device. If the situation worsens, withdraw from the dangerous area and contact emergency services.

2. Collection of repair information

   Schedule diagnostics without restarting.

   Steps to follow

   1. Take a picture of the visible damage on the outside without taking apart the device or inserting objects into the socket.
   2. Make a note of what charger, cable or dock was used and whether it was original or a replacement.
   3. Tell the service in advance about the smell and accompanying; also submit the charger for inspection if it is safe to transport.
   4. Indicate the need to save data before repair. Merely replacing the socket plastic is not enough until the electrical cause of the failure is checked.