Troubleshooting guide
How to fix the problem
Open the official account.google.com/signin/recovery page and follow the recovery steps. Use a familiar device and network, answer as accurately as possible, and have recovery contacts. Account refunds are subject to ownership verification; do not use "hacking" services or share verification codes with anyone.
If the problem persists
Use a familiar device and network and available recovery contacts. Google determines the possibility of recovery; third parties cannot guarantee the return of an account without verification of ownership.
Request a repair