Troubleshooting guide
How to fix the problem
Some older GPUs do not have proper UEFI GOP support. Revert the BIOS setting (using manufacturer's documented methods) or use a compatible GPU; do not overwrite GPU BIOS without special knowledge.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Returning to the previous CSM setting
If you have a BIOS image, please return only the modified option according to the manufacturer's instructions.
Steps to follow
- Save your files and BitLocker recovery key before replacing BIOS.
- Find the exact CSM, Secure Boot or PTT/fTPM section you need in the model manual; the option names are not the same on all computers.
- Open BIOS as in the manual, take a picture of the current setting. Change only the option provided in the manual; CSM returns need to know the previous value.
- Use the save command shown by BIOS and test the startup. If the menu doesn't match or you don't know the previous setting, don't guess it; Do not delete TPM and Secure Boot keys.
Using UEFI compatible graphics
If the GPU does not support the required UEFI mode, use a compatible output or specialist check; Do not overwrite GPU BIOS blindly.
Steps to follow
- According to your exact computer and GPU model, open the official instructions for UEFI/GOP or disk boot mode.
- Write down the current mode and get a copy of the files and the BitLocker key.
- If a GPU compatibility change or disk conversion is required, pass the models and information to the craftsman; do not follow the instructions for another model.
- Until preparation, use the previous mode that worked if you can safely revert to it. This method does not have a simple one-size-fits-all button for all devices.
If the problem persists
If the BIOS image cannot be restored, please check the instructions for restoring the settings of the specific model. A general reset of BIOS may change the storage mode and cause a request for BitLocker; don't do it unprepared.
Request a repair