MacBook shows "Your computer restarted because of a problem"

Possible solutions

Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.

1. Disconnecting accessories

   Compare performance without unnecessary peripherals.

   Steps to follow

   1. Save your work and choose Shut Down from the Apple menu. If an update is in progress, do not interrupt it.
   2. Disconnect unnecessary docks, USB drives and accessories; leave the necessary power and control.
   3. Turn on your Mac and repeat the step that didn't work.
   4. If it worked, return the accessories one at a time and check each time. When you find a related accessory, check its compatibility or contact the supplier.

2. Safe Mode and Update

   If it's stable in safe mode, check for apps and extensions and compatible updates.

   Steps to follow

   1. About This Mac check whether it shows Chip (Apple silicon) or Intel Processor.
   2. Apple silicon: After shutdown, hold power to options, select drive and Shift > Continue in Safe Mode. Intel: Hold Shift while powering up.
   3. Compare the problem when you're online. If stable, check for a recently added app or login.
   4. Check General > Software Update and programs; keep a copy before a major upgrade. A normal reboot will exit Safe Mode.

3. Panic diagnosis

   If it repeats under other conditions, save the report; a single message does not confirm a hardware failure.

   Steps to follow

   1. After a crash, save the time and circumstances of the message, such as which add-on or app was running.
   2. If your Mac offers a preview of the report, save it. Otherwise, look for a panic record of that time in the reports section of the Console application, if available.
   3. Report to master privately. The record itself does not mean that the defective part can be identified from the name alone.