Troubleshooting guide
How to fix the problem
On newer macOS, look for Wi-Fi passwords in the Passwords app or in the known network settings when the option is available. In older versions, use Keychain Access and display saved network password. Your account password or Touch ID may be required. Only the saved password available for your account is visible; the organization's network may use other authentication.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Newer macOS Passwords
In Passwords or the settings of a known Wi-Fi network, choose to view the password, if available.
Steps to follow
- Open the Passwords app, if this macOS has it, and verify your identity.
- In the Wi-Fi section, find the exact network you saved. If your version has an option in the network settings, use it.
- View your password securely, don't take a picture of it in public. Unsaved or organization authentication network data may not be available here.
Older macOS key
In Keychain Access, search for the saved network entry and confirm with your account details.
Steps to follow
- Command+Space to open Keychain Access if available on older macOS.
- Search for the exact name of your Wi-Fi network and open the password entry.
- Select Show password and confirm with your account. If there is no record, check the recovery data on the router or with the administrator.
If the problem persists
If you can't find the password, check if the network has ever been saved to this account. An organization's authentication network may not have a simple shared password; contact the administrator.
Request a repair