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Internet, Wi-Fi, routers and networking

Forgot router administrator password

Topic #155 · Updated · Pataisoma.lt

Troubleshooting guide

How to fix the problem

Check the model label and the internet provider's documentation; if it has been changed and is unknown, contact the supplier. A factory reset will delete the network settings and may break the connection.

Possible solutions

Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.

  1. Document and network manager verification

    Check the model documentation and contact the supplier if they control the device.

    Steps to follow

    1. Look for the Wi-Fi and administration details on the sticker on your router - these may be different passwords.
    2. Check the vendor's setup documentation; the meaning of the sticker may have been changed.
    3. If the password is unknown, contact your network administrator or provider by providing the model privately. Do not do a factory reset right away.
  2. Factory reset only when ready

    If there is no other way, consider reset only with the supplier's parameters and the model's instructions; the connection will be lost.

    Steps to follow

    1. Before the reset, contact the supplier and get all the necessary settings for restoring the Internet.
    2. According to the exact model, open the manufacturer's factory reset instructions; the button holding time varies.
    3. Only if you have the instructions and setup data, do the reset. The entire network may lose connectivity and your Wi-Fi settings will be erased.
    4. Follow the wizard to restore your provider connection and new Wi-Fi. If you are not sure about the settings, entrust the recovery to the supplier.

If the problem persists

Wi-Fi and administrator passwords are usually separate. Only consider a factory reset if you have the vendor's login parameters and clear model-specific reset instructions.

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