Troubleshooting guide
How to fix the problem
Press Win+P, select Computer screen only, Duplicate, Extend or Second screen only.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Output mode switching
Win+P choose Duplicate, Extend or one of the screens.
Steps to follow
- With the display turned on, press the Windows key and P together.
- From the menu on the right, select "Expand" for two workspaces or "Duplicate" for the same image.
- In Settings > System > Display, tap Identify, then arrange the display schemes according to their physical location.
- Click Apply and move the window to the second screen. If not visible, check its Input and cable.
TV input selection
If there is no video, check the correct HDMI input and cable; select the sound separately.
Steps to follow
- See what video slots your computer and TV or monitor have.
- Turn off the devices and connect the correct HDMI or other cable supported by the model; use an adapter that supports the image if necessary.
- Press Source/Input on the TV remote and select the socket you connected to, eg HDMI 2.
- After turning on the computer, select duplicating or extending in its Display settings. For sound, select the TV separately in the audio output list.
If the problem persists
If you can't see the TV, select the correct HDMI input on the TV and check the cable. For sound, you may need to select the TV Settings > System > Sound separately.
Request a repair