Troubleshooting guide
How to fix the problem
More RAM helps when your everyday workload runs short of memory. It will not fix slow internet, a failing drive or an overheating processor. Base the decision on your actual applications rather than installed capacity alone.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Check memory during normal work
Take the measurement while the slowdown is actually happening.
Steps to follow
- Open the applications and documents you normally use. When the slowdown occurs, press Ctrl + Shift + Esc.
- Under Performance > Memory, note total, used and available RAM. A brief usage spike alone does not establish a persistent shortage.
- In Processes, sort by Memory and close one unnecessary application after saving your work. Do not terminate system processes.
- Repeat the same task in the remaining applications. If stuttering decreases and available RAM was persistently low, a memory upgrade may help.
Choose compatible memory
Not every computer allows RAM replacement or expansion.
Steps to follow
- Note the exact computer or motherboard model and find its memory specification in the manufacturer's manual.
- Check the supported DDR generation, module format, maximum capacity and whether memory is soldered. A free slot reported by software is not definitive proof.
- Choose a compatible kit with a technician based on the required capacity. Different DDR generations are not interchangeable.
- After installation, check that Windows recognizes the full capacity and repeat the original workload. If errors appear, seek diagnostics rather than increasing voltage.
If the problem persists
If sufficient RAM remains available, an upgrade may not change performance. Note whether the CPU, drive or GPU is busy at the time and provide those readings for diagnosis.
Request a repair