Troubleshooting guide
How to fix the problem
Settings > System > Activation. If not activated, check the license and associated Microsoft account.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
View activation status
Settings > System > Activation check the status and specific error code.
Steps to follow
- Press the Windows logo key and I together on your keyboard to open Settings.
- Select "System".
- Select "Activation".
- View activation status and extract error information.
- Note the error code and whether the Home or Pro edition is installed; do not use unofficial activators.
Activation troubleshooting
If activation fails, run the provided diagnostics to verify the correct account and permission for the license.
Steps to follow
- Press the Windows logo key and I together on your keyboard to open Settings.
- Select "System".
- Select "Activation".
- If an error is displayed, select "Troubleshoot".
- Sign in to the Microsoft account used for the license. After replacing the board, select You have recently replaced the hardware of this device, if offered.
- Complete the wizard and check the status. If the selection is not available or fails, save the code and license documents.
If the problem persists
Run Activation Troubleshooter and note down the error code. Check that the license is specifically for the installed Home or Pro edition; do not use unofficial activators.
Request a repair