Troubleshooting guide
How to fix the problem
A network folder may keep asking for a password if Windows is using old login credentials for a particular server. First, check that the NAS account itself and the permissions granted to it are correct.
Possible solutions
Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.
Account and path verification
Distinguish between wrong password and wrong rights.
Steps to follow
- Write down the exact name of the server and share; similar NAS names may belong to different devices.
- Check the keyboard language and Caps Lock. Do not post your password in a public comment or on an obscure verification site.
- Confirm the username and right to that particular share with the NAS administrator.
- If the NAS password is changed, use the new one; Windows PIN is not a NAS password.
Updating credentials for one server only
Do not touch other saved logins.
Steps to follow
- Close NAS files and programs that use them.
- Open Control Panel > Credential Manager > Windows Credentials.
- Find the entry matching only the name or IP of the specific NAS and remove it. Leave the records of other accounts.
- Open the share again and log in with the correct NAS account. If the old session persists, restart Windows after saving your work and try again.
If the problem persists
If the same account is unable to log in after the attempt provided by the NAS administrator, correct the password or permissions of the account. Contact the administrator on the work network; do not delete the credentials of other servers.
Request a repair