The computer loses its date and time when switched off

Possible solutions

Choose the method that matches your situation. Start with the simplest suitable option and check the result. If the problem is fixed, you do not need to continue with the other methods.

1. Time and zone synchronization

   If BIOS date does not change, check Windows automatic time and zone.

   Steps to follow

   1. Press the Windows logo key and I together on your keyboard to open Settings.
   2. Select "Time and Language".
   3. Select "Date and Time".
   4. Turn on automatic time setting and check the correct time zone.
   5. If "Sync Now" is available, use with working internet.
   6. Reboot and check if the time remains correct. If not, note whether the date or just the zone has changed.

2. CMOS power check

   If the BIOS clock also crashes after disconnection, evaluate the condition of the CMOS battery for the model.

   Steps to follow

   1. Save important files if your computer or drive is stable. If it makes unusual noises, smells like burning or the battery is swollen, stop testing.
   2. Write down the exact pattern of when the problem started and what action it took to reoccur. Take a picture of the visible error or deformation without opening the case.
   3. Submit a repair request with this information.